Radical Operational Transparency

The 62-Point Sanctuary Specification.

Before inviting us into your residence, inspect our exact room-by-room conservation protocol, our Sentimental Heirloom "Zero-Touch" Registry, and how we work alongside or replace existing household staff.

Room-by-Room Conservation Protocol

What happens during every Bella Nova stewardship visit.

Every specialist team consists of two uniformed, English-speaking hospitality professionals following a strict top-to-bottom, clockwise conservation sequence using your residence's dedicated On-Site Apothecary Locker.

01. Kitchen & Butler’s Scullery

Formula No. 01 & 02
  • i.
    Natural Stone & Calacatta Islands: Hand-purified exclusively with pH-7.0 Formula No. 01 to remove culinary lipids without etching calcium carbonate crystal structures.
  • ii.
    Sub-Zero, Wolf & La Cornue Exteriors: Grain-aligned stainless steel, enamel, and brass knob detailing using non-abrasive 350-GSM edgeless microfibers.
  • iii.
    Sink Basin & Faucet Base Sterilization: Electrolyzed Hypochlorous Acid (HOCl) bio-purification around faucet joints, disposal gaskets, and water-filter spigots.
  • iv.
    Custom Cabinetry & Millwork: Hand-wiped around pulls and panel moldings to remove fingerprint oils without stripping matte lacquer or painted finishes.
  • v.
    Apothecary Finish: Placement of your signed, wax-sealed 400gsm Sanctuary Inspection Card on the center island.

02. Primary Bath & Wet Spa

Formula No. 01 & 04
  • i.
    Honed Marble & Travertine Showers: Strict ban on acidic descalers on natural stone; mineral film removed via pH-neutral botanical surfactants and dry-buffed streak-free.
  • ii.
    Unlacquered Brass & Living Metals: Isolated from moisture and hand-buffed dry so living patinas never spot or corrode.
  • iii.
    Soaking Tubs & Porcelain: Purified with Oxygen Boost and pure Australian Lemon Myrtle/Rosalina botanical solution—zero chlorine bleach fumes.
  • iv.
    Five-Star Hotel Linen Staging: Spa-trifold towel presentation, bath mat alignment, and replenishment of your complimentary Powder Room Apothecary Elixir.
  • v.
    Dedicated Color-Coded Cloths: Virgin microfiber cloths used in bath areas are immediately sealed in a laundry quarantine bag and never enter kitchen or bedroom spaces.

03. Nursery, Bedrooms & Dressing Rooms

Formula No. 02 & HEPA-14
  • i.
    Hospital-Corner Linen Turn-Down: Crisp four-star hospital corners, duvet fluffing, and decorative pillow symmetry.
  • ii.
    Infant & Toddler Floor Purity: Crawling zones mopped with ultra-low-moisture reverse-osmosis water and food-safe Hypochlorous Acid (0.0% transdermal chemical residue).
  • iii.
    Custom Closets & Glass Wardrobes: Streak-free detailing of boutique closet glass, jewelry island glass tops, and high-gloss millwork shelving.
  • iv.
    Under-Bed & Baseboard HEPA-14 Extraction: Complete removal of dust mites and pet dander from beneath bed frames, crown molding, and window sills.

04. Great Room, Library & Foyer

Formula No. 03 & Diffusion
  • i.
    Wide-Plank European White Oak Care: Vacuumed with rubber-wheeled SEBO/Miele HEPA-14 canisters that never scuff hardwood, followed by damp micro-misting.
  • ii.
    Upholstery & Cashmere Textile Care: Dedicated upholstery nozzle vacuuming of bouclé and linen sofas; cashmere throws neatly folded.
  • iii.
    Hand-Wiped Baseboards & Door Frames: Unlike volume services that only feather-dust, we hand-wipe baseboards, wainscoting, and solid-core doors on a rotating zone schedule.
  • iv.
    Cold-Air Botanical Accord: Whisper-quiet diffusion of your selected organic essential oil accord (White Tea & Bergamot, Santal, or Unscented Pure).
Protecting What Money Cannot Replace

The Sentimental Heirloom & Fine Art "Zero-Touch" Registry.

We understand that the most valuable items in your residence are often sentimental family heirlooms, bespoke sculptures, crystal curios, or fine art that no insurance check could ever truly replace if broken.

During your initial 10-minute Walkthrough, we establish your **Heirloom & Curio Protection Registry** inside your Residence Dossier—combining **Care, Custody & Control (Bailee) Insurance** with strict physical boundaries.

3-Tier Object Protection Protocol

Tier 01 — The "Red-Velvet / Zero-Touch" Registry Any shelf, curio cabinet, fine painting, or sentimental ornament you designate during onboarding is photographed into our iPad Dossier as a strict Zero-Touch Zone. Our specialists clean around the perimeter without ever lifting or moving the object.
Tier 02 — Two-Handed Museum Base Rule For decorative objects approved for dusting, specialists never "lift and flick" with one hand. Objects are left seated on their surface and gently detailed in place with dry antistatic goats-hair or microfiber brushes.
Tier 03 — Care, Custody & Control Insurance Unlike basic janitorial policies that exclude items actively being cleaned, our commercial coverage includes specialized Care, Custody & Control protection for high-value residential property.
Already Employ a Housekeeper?

Experience Bella Nova without firing your current cleaner.

Over 70% of our McLean and Great Falls patrons already had a weekly or bi-weekly cleaner when they first contacted us—yet felt frustrated by chemical smells, etched marble, dusty baseboards, or last-minute cancellations.

The Non-Confrontational Trial: You do not need to terminate your current arrangement to test us. Commission a single Foundational Bio-Purge Reset™ as a seasonal deep detoxification (or while your regular cleaner is away). Experience our English-speaking 2-person hospitality team, our On-Site Apothecary Locker, and our 62-point precision first-hand before deciding on recurring membership.

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