Privacy Policy

This Privacy Policy describes how Bella Nova Cleaning ("we," "us," or "our") collects, uses, and protects information in connection with our SMS messaging program, website, and related services.

1. Information We Collect

We may collect the following types of information:

• Business contact information: Business name, owner name, phone number, email address, and business address obtained from publicly available business directories and listings.
• SMS interaction data: Records of messages sent and received, opt-in and opt-out status, and message delivery status.
• Registration information: Any information you voluntarily provide through our registration form, such as your name, business details, and service capabilities.
• Website usage data: Standard analytics information such as pages visited, time on site, and referring URLs. We do not track personally identifiable information through our website analytics.

2. How We Use Your Information

We use the information we collect to:

• Send you SMS messages about subcontracting and business opportunities.
• Respond to your inquiries and messages.
• Process your registration for our subcontracting program.
• Manage our messaging program, including maintaining opt-in and opt-out lists.
• Improve our website and services.
• Comply with legal obligations and enforce our terms.

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service providers: We use Twilio to deliver SMS messages. Twilio processes your phone number to deliver messages on our behalf.
• Legal requirements: We may disclose information if required by law, regulation, or legal process.

4. SMS Messaging Program

• Message frequency: Message frequency varies. You may receive initial outreach and follow-up messages related to business opportunities.
• Message and data rates may apply: Standard message and data rates from your mobile carrier may apply.
• Opt-out: You can opt out at any time by replying STOP to any message. You will receive a confirmation message and no further messages will be sent.
• Help: Reply HELP for assistance or contact us using the information below.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by law. If you opt out of our messaging program, we will retain your phone number on our opt-out list to ensure we do not contact you again.

7. Your Rights

You have the right to:

• Opt out of SMS messages at any time by replying STOP.
• Request access to the personal information we hold about you.
• Request deletion of your personal information.
• Request correction of inaccurate information.

To exercise any of these rights, please contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last Updated" date at the top of this page.

9. Contact Us