These Terms of Stewardship ("Terms") govern the residential bio-purification, architectural surface conservation, and concierge housekeeping services provided by Bella Nova Cleaning ("Bella Nova," "we," "us," or "our").
1. The Zero-Toxin & Zero-PFAS Sanctuary Mandate
Our Uncompromising Purity Guarantee: Every formulation introduced into your residence is certified free of PFAS/PFOA ("forever chemicals"), chlorine bleach, quaternary ammonium compounds ("quats"), phthalates, synthetic fragrances, and volatile organic compounds (VOCs).
- On-Site Sanctuary Caddy: For recurring Sanctuary Memberships, Bella Nova stations a dedicated Apothecary Caddy and color-coded 350-GSM virgin microfiber set exclusively inside your residence to guarantee zero cross-contamination between homes.
- Architectural Surface Conservation: Surfaces documented in your Residence Dossier—including honed Calacatta or Carrara marble, soapstone, unlacquered brass, and oiled European oak—are treated exclusively with pH-neutral, surface-specific elixirs.
2. Consultations, Retainers & Scheduling
- Residence Proposals: Following your consultation, Bella Nova provides a flat per-visit stewardship proposal tailored to your residence's square footage, architectural finishes, and desired cadence.
- Rescheduling Courtesy: We kindly request at least 24 hours' advance notice for schedule adjustments or travel holds so we may adjust your dedicated team's itinerary.
3. The 24-Hour White-Glove Perfection Guarantee
Every visit concludes with a signed Sanctuary Inspection Card placed on your kitchen island. Should any detail fall short of our museum-grade standard, notify your Private Client Director within 24 hours and our senior team will return promptly to remedy the area with our compliments.
4. Insurance, Vetting & Liability Protection
- All Sanctuary Specialists undergo comprehensive background vetting, identity verification, and surface conservation qualification.
- Bella Nova and its certified specialist teams maintain commercial General Liability protection. For fragile museum pieces, high-value fine art, or unsealed antique textiles, clients may designate "Curator-Only / Do-Not-Touch Zones" within their Residence Dossier.
5. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia.