At Bella Nova Cleaning ("Bella Nova," "we," "us," or "our"), we recognize that our clients entrust us with their most private sanctuaries. Discretion, architectural security, and absolute data confidentiality form the foundation of our stewardship across McLean, Great Falls, Vienna, Arlington, Alexandria, and Loudoun County.
1. Information Collected During Private Consultation
When you request a Private Sanctuary Consultation or enroll in recurring residence stewardship, we collect only the information required to curate and protect your home:
- Client Identity & Concierge Contact: Your name, private email address, direct telephone number, and preferred method of executive or household-manager communication.
- Architectural & Surface Dossier: Residence location, square footage, delicate surface specifications (e.g., honed Calacatta marble, unlacquered brass, wide-plank European oak, fine art), allergy or fragrance sensitivities, and entry protocols.
- Concierge SMS & Appointment Communications: Records of arrival notifications, stewardship confirmations, and direct concierge requests.
2. Household Discretion & Non-Disclosure
The Bella Nova Discretion Standard: We never photograph your residence interiors for public marketing, social media, or portfolio use. Any architectural or surface notes stored in your Residence Dossier are encrypted and restricted strictly to your assigned Sanctuary Stewardship team. Mutual Non-Disclosure Agreements (NDAs) are available upon request for diplomats, executives, and public figures.
3. How We Use Your Information
- To prepare your bespoke Architectural Surface Dossier and assign your dedicated Zero-PFAS Sanctuary Specialists.
- To coordinate arrival windows, white-glove inspection protocols, and private concierge communications.
- To manage billing, retainer administration, and custom apothecary replenishment.
4. Strict Non-Sharing & SMS Communications Policy
We do not sell, rent, trade, or transfer your personal information, residence address, or mobile telephone number to any third parties for marketing purposes under any circumstances.
- Concierge Text Updates: When you provide your phone number during consultation or booking, you may receive appointment arrival notifications and concierge updates.
- Opt-Out & Control: You may reply STOP at any time to discontinue automated SMS notifications, or reply HELP for immediate assistance. Standard carrier message and data rates may apply.
5. Security of Access Codes & Residence Records
Smart-lock credentials, gate codes, and estate manager instructions are vaulted separately from billing profiles and purged immediately upon termination of membership or at your written request.
6. Private Client Inquiries
Bella Nova — Office of Private Client Relations
Email: support@bellanovacleaning.com
Website: bellanovacleaning.com
Service Enclaves: McLean · Great Falls · Vienna · North Arlington · Old Town Alexandria · Middleburg